How It Works
HELP users can be witnesses or victims of an incident or disaster. The user is provided an app that notifies a command center of an alert when and if needed based on NHS standard priority categories. The command center using intelligent workflow processing can Video and Voice communicate with the witness or victim. The recordings are automatically stored within the alert ticket to assist the dispatch units on route. These recordings or live streams are used to process tasks more effectively to assist the person in need. Recordings are used to analyze how processes can be improved to help victims in future.
Depending the incident category and location, HELP will automatically recommend the dispatch units to assign based on their skill sets, location, availability, current work load, available assets and traffic conditions to the person in need.