Telecom Field Maintenance Software

TASK-ONE is the award-winning solution for trouble ticketing and workforce management. TASK-ONE is a comprehensive task management and trouble ticketing solution that coordinates the field activities with the Network Operation Center (NOC). It features a reliable and accurate interface that presents all project task lists, trouble tickets and issue escalations. Field engineers receive immediate tasks to their mobile devices that provides users the visibility to effectively schedule and process tasks. It’s an ideal solution for preventive and corrective maintenance services.

Workflow Management

TASK-ONE empowers work groups to create and save their workflow templates. These templates register all tasks as a MOP for field resources or work groups to follow and process. Workflow processing and measuring the performance of the task allows groups to effectively complete tasks faster with a transparent open communication approach.

My Group Performance

Typically, the performance of a group, company or individual is known after the fact when tasks are completed or have failed. TASK-ONE uses intelligent algorithms that measure the performance verses set KPI targets. If a task is straying off target, then immediate alerts are sounded and highlighted in reports and dashboard.