NEXSYS-ONE Tait Systems New Zealand Selects NEXSYS-ONE as Project Management Software Solutions Provider for New Zealand Land Mobile Radio network Implementation

NEXSYS-ONE Welcomes BidBox as a Strategic Partner

June 19, 2026 No Comments

NEXSYS-ONE Welcomes BidBox as a Strategic Partner to Strengthen Commercial Reach For network infrastructure companies, the costliest inefficiency is rarely technical. It’s the disconnect between procurement and operational execution. Sourcing decisions happen in one system. Project delivery happens in another. The result is slower timelines, weaker cost control, and missed opportunities to align spend with outcomes. NEXSYS-ONE and BidBox have partnered to solve exactly that problem. By bringing BidBox’s procurement, business development, sales and strategic sourcing expertise alongside the NEXSYS-ONE platform, infrastructure operators can link purchasing decisions directly to delivery performance—accelerating contract execution, tightening cost control, and increasing execution transparency from vendor selection through to acceptance. To be clear: this is a commercial partnership, not a software merger or product integration. Each organization retains its own platform, identity, and strengths. What changes is reach—NEXSYS-ONE gains business development, sales, procurement-led access to more clients, and customers gain a stronger combined value proposition. What does the NEXSYS-ONE and BidBox partnership involve? This is a strategic, commercial collaboration that connects two complementary areas of expertise. NEXSYS-ONE provides the end-to-end digital infrastructure management platform trusted by operators in more than 40 countries. BidBox contributes deep procurement, business development, sales, strategic sourcing, and supplier management expertise. Together, they create a stronger commercial proposition—one that connects sourcing intelligence with execution outcomes. As a strategic partner, BidBox opens procurement-led entry points to new clients, while NEXSYS-ONE continues to deliver its platform as the operational backbone. Why now? As infrastructure investment accelerates worldwide and projects grow more complex and distributed, aligning procurement with execution is shifting from a nice-to-have to a competitive requirement. This partnership meets that moment directly. What customer outcomes does the partnership deliver? Customers can expect concrete, operationally relevant improvements across the procurement and delivery lifecycle: Reduced sourcing cycle times and faster contract execution through streamlined procurement processes Stronger supplier performance via centralized engagement and tracking Real-time alignment between procurement decisions and project milestones for tighter operational control Lower procurement and delivery costs through closer coordination across stakeholders and tighter supplier control When procurement and operations share the same source of truth, decision-making speeds up and execution risk drops. What makes this partnership different? Unlike standalone procurement platforms or isolated project management tools, this partnership directly links sourcing decisions to execution outcomes. It creates a closed-loop model—from vendor selection to delivery performance—rather than another disconnected point solution. That connection between commercial decisions and operational results is the differentiator most infrastructure operators are missing. What is BidBox’s role as a strategic NEXSYS-ONE partner? BidBox strengthens NEXSYS-ONE’s commercial reach and value proposition through three clear contributions: Drive new client acquisition through procurement-led entry points across infrastructure markets Enhance the commercial value proposition with complementary sourcing and supplier expertise Identify and qualify high-value opportunities where the NEXSYS-ONE platform delivers measurable ROI The outcome for customers is straightforward: they don’t just gain a tool, they gain access to combined procurement expertise and a sharper, more complete solution. Why is NEXSYS-ONE a trusted platform for infrastructure operators? NEXSYS-ONE is a premium, configurable software platform built to digitalize network infrastructure operations across telecom, energy, and critical infrastructure. Its proven scale speaks for itself: Trusted by operators in more than 40 countries Over 120,000 sites under active management More than 460,000 sites built or upgraded Over 20,000 active users More than 1 billion assets tracked The modular architecture covers the full infrastructure lifecycle—from project initiation and procurement through delivery and acceptance—at global scale. Pairing this proven foundation with BidBox’s procurement expertise gives the partnership credibility few alternatives can match. Who does the partnership serve? The collaboration is built for organizations managing complex, distributed infrastructure: Mobile and fixed network operators Tower companies and fiber infrastructure providers Renewable energy developers Large infrastructure and engineering organizations For these operators, BidBox’s procurement expertise enriches every commercial conversation, helping them see precisely how the NEXSYS-ONE platform resolves their execution challenges. What is the strategic impact of the partnership? This partnership supports three core growth levers: Pipeline expansion through procurement-led access to new buyer networks Higher deal conversion through a differentiated, end-to-end value proposition Larger deal scope by addressing both sourcing and delivery within a single, connected model In short, the collaboration converts commercial reach into a sustained driver of growth—strengthening NEXSYS-ONE’s market position while delivering measurable value to the clients it serves. What are the leaders saying? Jim Prosser, CEO of NEXSYS-ONE: “This partnership significantly expands our ability to reach and serve infrastructure operators. By combining BidBox’s procurement expertise with our platform, we enable faster, more efficient project delivery.” A BidBox spokesperson added: “Together, we connect business development, sourcing with execution—helping customers achieve stronger commercial and operational outcomes across complex infrastructure projects.” Why this partnership matters The NEXSYS-ONE and BidBox partnership combines platform scale withbusiness development, procurement expertise to solve a real, persistent problem in infrastructure delivery. For customers, the value is clear: faster sourcing, tighter cost control, and execution decisions grounded in the same source of truth as their procurement. For both organizations, it’s the start of a long-term commercial collaboration with a single goal—delivering more value to the clients we serve. Frequently asked questions Is this a software merger or product integration? No. This is a strategic commercial partnership. NEXSYS-ONE and BidBox remain separate organizations with separate platforms. BidBox helps NEXSYS-ONE reach more clients and strengthen its commercial value proposition—there is no merger of software or products. What is NEXSYS-ONE? NEXSYS-ONE is a premium, configurable software platform that digitalizes network infrastructure operations for telecom, energy, and critical infrastructure companies. Its modular design covers the full lifecycle—including project, tower, asset, fiber, vendor, and energy/site management—backed by expert implementation and 24/7 support. What is BidBox? BidBox is a business development, procurement and sourcing technology provider that helps organizations increase the number of business opportunities, purchasing efficiency, supplier engagement, and commercial outcomes. Core capabilities includebusiness development, sales, proposal creation, strategic sourcing, procurement management, supplier collaboration, tender and bid management, and spend optimization across infrastructure, telecom, energy, construction, and enterprise procurement. How does the partnership benefit existing NEXSYS-ONE customers? Existing customers gain access to BidBox’s complementary procurement and sourcing expertise alongside the platform they already use. This supports faster sourcing decisions, stronger supplier engagement, and more cost-effective delivery—while each organization continues to

Software Developer Intern | NEXSYS-ONE Careers

May 18, 2026 No Comments

Software Developer Intern at NEXSYS-ONE Role Summary NEXSYS-ONE is seeking motivated Software Developer Interns to support the development and enhancement of web-based applications across our software ecosystem. This opportunity is designed for undergraduate students, master’s students, and recent graduates who want direct exposure to production-oriented software engineering in a professional technology environment. As a Software Developer Intern, you will contribute to real project workflows involving backend development, frontend structure, relational databases, and structured engineering practices. You will work alongside experienced technical teams, strengthen your development fundamentals, and gain practical insight into how scalable software solutions are designed, tested, and improved. Key Responsibilities You’ll support technical delivery across active development projects, including: Assist in the design, development, testing, and deployment of software solutions Write clean, efficient, and maintainable code aligned with software engineering best practices Contribute to backend and frontend web development tasks within live project environments Collaborate with senior engineers to resolve technical challenges and improve implementation quality Participate in code reviews, debugging, and performance optimization Support the development of database-driven applications and structured data workflows Prepare and maintain clear technical documentation Work cross-functionally with product, design, and quality assurance teams to deliver reliable features Required Qualifications We’re looking for candidates who bring a strong technical foundation and a willingness to learn in a fast-paced environment. Currently pursuing or recently completed an Undergraduate or Master’s degree in Software Development, Computer Science, Computer Engineering, or a related technical field Proficiency in at least one programming language such as Golang, Java, C++, or Python Good knowledge of PHP Strong understanding of Object-Oriented Programming (OOP) concepts Understanding of data structures, algorithms, and core software development principles Familiarity with Git or other version control systems Experience with SQL/MySQL and database concepts such as schema normalization, views, triggers, and stored procedures Good frontend knowledge in HTML and CSS Strong analytical thinking, problem-solving ability, and a proactive learning mindset Preferred Qualifications The following will be considered an advantage: Basic experience working in Linux environments Exposure to web application workflows or small-scale software projects Interest in building practical, scalable software for real business use cases What You Will Gain At NEXSYS-ONE, this internship is structured to deliver meaningful, hands-on experience rather than observation alone. You will gain: Exposure to real-world web development practices Experience with backend logic, frontend implementation, and relational databases Practical understanding of structured software engineering workflows Mentorship from experienced technical professionals A stronger foundation in building maintainable, production-relevant applications Professional experience that supports your transition from academic learning to industry execution Compensation / Benefits Internship compensation and additional details: available upon request Mentorship and practical project exposure included as part of the internship experience Work Setup Position: Software Developer Intern Company: NEXSYS-ONE Work arrangement and schedule details: available upon request Suitable for students and recent graduates seeking short-term, practical industry exposure How to Apply If you are ready to build your software engineering skills in a structured and innovation-driven environment, we encourage you to apply to NEXSYS-ONE To submit your application, please email careers@nexsysone.com and include: Your CV/Resume A short cover note or introduction Any relevant project links, portfolio work, or GitHub profile if available Join NEXSYS-ONE and gain hands-on experience developing modern software solutions that support efficiency, visibility, and high-value operational performance.

AI Developer Intern | NEXSYS-ONE

May 18, 2026 No Comments

AI Developer Intern at NEXSYS-ONE Role Summary NEXSYS-ONE is seeking ambitious and technically capable AI Developer Interns to contribute to real-world AI initiatives that improve automation, intelligence, and operational performance. This opportunity is designed for undergraduate students pursuing degrees in Computer Science, Artificial Intelligence, Data Science, Electronics, or related disciplines who want practical exposure to modern AI engineering in a professional development environment. As an AI Developer Intern, you will work with experienced technical teams on the design, development, testing, and deployment of advanced AI applications. The role offers hands-on involvement in large language model (LLM) workflows, retrieval-augmented generation (RAG), vector search, agentic systems, and computer vision solutions for image analysis, OCR, object detection, and visual inspection. If you are looking to strengthen your AI engineering foundation while contributing to production-focused projects, this internship provides direct exposure to scalable, business-relevant implementation. Key Responsibilities You will support active AI projects across multiple areas of development, including: Develop and test AI applications using Python within structured project workflows Assist in building LLM orchestration pipelines for intelligent automation and contextual response generation Support the implementation of RAG-based systems for semantic search, question answering, and knowledge-driven workflows Work with vector database concepts to improve retrieval quality and contextual relevance Design and refine prompt engineering strategies for task-specific AI performance Contribute to agentic workflows that support automation, reasoning, and decision assistance Integrate AI applications with databases, APIs, and external services for end-to-end functionality Apply core machine learning techniques for preprocessing, evaluation, and iterative improvement Support computer vision use cases such as image analysis, object detection, image classification, OCR, and visual inspection Assist in building camera-based AI solutions using tools such as OpenCV, YOLO, TensorFlow, and PyTorch Participate in debugging, testing, and performance optimization to improve reliability and efficiency Document technical work clearly and collaborate with team members on implementation delivery Required Qualifications We are looking for candidates with a strong technical base and a clear interest in applied AI development. Currently pursuing a degree in Computer Science, Artificial Intelligence, Data Science, Electronics, or a related field Strong proficiency in Python for software development, scripting, and AI implementation Working knowledge of LLM orchestration concepts and practical AI workflow design Understanding of Retrieval-Augmented Generation (RAG) principles and intelligent search systems Familiarity with vector databases and semantic retrieval concepts Knowledge of prompt engineering and agent-based workflow design Experience or familiarity with database integration and API-based connectivity Foundation in machine learning, including preprocessing, training concepts, and model evaluation Demonstrated exposure to computer vision, including one or more of the following: OpenCV Object Detection Image Classification OCR YOLO TensorFlow PyTorch Strong analytical thinking and interest in solving real business problems through scalable AI systems What You Will Gain This internship is designed to provide meaningful technical exposure and practical engineering experience. Hands-on experience working on real-world AI use cases Exposure to modern AI development across LLMs, RAG, vector search, and computer vision Practical understanding of how AI systems are integrated into production-focused workflows Experience contributing to solutions designed for efficiency, scalability, and business relevance Mentorship from experienced professionals working on advanced AI implementations A stronger foundation in building deployable AI systems with clear operational value Direct insight into structured engineering practices used in modern AI solution delivery How to Apply If you are ready to work on advanced AI applications and build practical experience in a high-impact technical environment, we encourage you to apply to NEXSYS-ONE, at careers@nexsysone.com Please include: Your CV/Resume A short cover note or introduction Any relevant project links, portfolio work, or GitHub profile, if available

Scaling Renewables: Overcoming Execution Barriers with NEXSYS-ONE

May 7, 2026 No Comments

Scaling Renewables: Overcoming Execution Barriers Across the world, governments, operators, and enterprises are accelerating their move toward renewable energy. From wind and solar to smarter grids and electrification, renewable energy is no longer a future ambition — it’s a present-day reality. This shift is driving massive infrastructure investment, new regulatory frameworks, increased pressure on rollout timelines, and greater interdependence between energy and telecom networks. However, as these initiatives scale, execution is becoming just as critical as innovation. The transition to sustainable power sources is ultimately an execution challenge. While the technology for solar, wind, and electric vehicle (EV) infrastructure exists, the logistical complexity of deploying and maintaining these distributed assets is immense. NEXSYS-ONE addresses this gap with a premium, customizable software platform designed to digitalize network infrastructure operations. By transforming complexity into simplicity, we provide the visibility and efficiency required to scale renewable projects effectively. The Execution Gap in Renewable Infrastructure The rapid expansion of renewable energy sectors often outpaces the operational capabilities needed to support them. Companies frequently struggle with fragmented data, inefficient workflows, and a lack of real-time oversight. To successfully navigate the shift to renewables, organizations require a centralized platform capable of managing the entire lifecycle of an asset. This includes everything from initial site acquisition and permitting to construction, commissioning, and ongoing maintenance. Without a robust system in place, projects face delays, cost overruns, and compliance risks. NEXSYS-ONE delivers tailored solutions that bridge the gap between strategic ambition and operational reality. Our platform supports the rigorous demands of the energy sector, ensuring that infrastructure investments yield sustainable returns through optimized execution. End-to-End Project Management for Alternative Energy NEXSYS-ONE offers a comprehensive suite of modules crafted to function independently while seamlessly integrating to form a complete operational ecosystem. For the renewable sector, PROJECT-ONE serves as the digital backbone for network rollouts. Adapted specifically for non-telecom verticals such as alternative energy and construction, PROJECT-ONE facilitates: Streamlined Site Selection: Utilize map-enabled application interfaces to identify high-potential locations for solar farms, wind turbines, or EV charging stations. Permitting and Approvals: Manage complex regulatory requirements with synchronized plans, ground lease agreements, and activity logs to ensure full compliance with local authorities. Construction Management: Oversee the build phase with out-of-the-box process templates that can be customized to specific project needs, tracking progress against strict milestones. Whether deploying a nationwide EV charging network or establishing wind farms, our platform ensures that every phase of the project lifecycle is tracked, documented, and optimized for speed and quality. Optimizing Operations with IoT and Automation Once infrastructure is deployed, the challenge shifts to maintenance and performance monitoring. SITE-ONE and TASK-ONE provide advanced capabilities to manage operational assets remotely and efficiently. IoT Sensor Monitoring SITE-ONE leverages the Internet of Things (IoT) to provide real-time visibility into asset health. It connects to various sensors across your network, enabling: Solar and Wind Monitoring: Track energy production and equipment status directly from a centralized dashboard. Energy Consumption Analysis: Monitor actual power usage and detect anomalies instantly. Remote Security: Manage access control and security sensors to protect valuable remote assets. Automated Workforce Management TASK-ONE revolutionizes field operations by automating work orders and dispatch processes. It connects the Network Operations Center (NOC) directly with field technicians via mobile applications. Key benefits include: Preventive Maintenance: Schedule and track routine maintenance to extend asset life and prevent costly downtime. Corrective Maintenance: Automatically assign trouble tickets to the nearest qualified technician when faults are detected. SLA Management: Ensure that all maintenance activities meet Service Level Agreements, maintaining high operational standards. Managing the Supply Chain and Assets Scaling renewable infrastructure requires precise control over materials and logistics. ASSET-ONE and VENDOR-ONE offer robust solutions to manage the physical supply chain. From tracking spare parts for wind turbines to managing the procurement of EV chargers, ASSET-ONE ensures complete visibility over inventory. It handles warehousing, demand planning, and depreciation, ensuring that the right equipment is available when needed. Simultaneously, VENDOR-ONE streamlines the onboarding and management of contractors and suppliers, ensuring that all partners meet compliance and performance standards. Conclusion The move toward renewable energy is a defining characteristic of modern infrastructure development. However, success depends on the ability to execute complex projects efficiently. NEXSYS-ONE provides the technological foundation necessary to scale operations, reduce costs, and accelerate timelines. By digitalizing the entire lifecycle of renewable assets, we empower organizations to turn their sustainability goals into operational realities. What do you see as the biggest barrier to scaling renewable infrastructure today — technology or execution?

Optimize Fiber Deployment & ROI with Scalable SaaS Technology | NEXSYS-ONE

February 23, 2026 No Comments

SaaS Solution to Maximize ROI in Fiber Network Deployment Fiber network deployment has become the backbone of modern connectivity, powering everything from 5G infrastructure to global broadband services. However, deploying a fiber network at scale comes with challenges. High CAPEX, regulatory hurdles, and the complexity of managing installations can weigh down profitability. For enterprises, finding ways to optimize deployment and improve ROI with technology is no longer optional; it’s a must. This guide will walk you through how to optimize fiber network deployment, save costs in the process, and highlight advanced tools like FIBER-ONE Network Management, a software solution that can transform how your business approaches fiber projects. How to Optimize Fiber Network Deployment with Software Technological advancements offer powerful solutions to avoid unnecessary delays, streamline tasks, and ultimately improve ROI. Here are the key strategies and groundbreaking innovations paving the path forward: 1. Implement an Advanced Network Management Platform Using software tools like FIBER-ONE Network Management, businesses can end-to-end centralize and automate the planning, deployment, and monitoring of fiber networks. Key Capabilities of FIBER-ONE: ESRI-Based Interactive Mapping: Precisely visualize fiber routes with real-time geographical overlays, accurately and automatically plotting assets and connections. Deployment Milestone Dashboards: Track progress easily with integrated visual tools for permits, waypoints, and splicing milestones. Permitting Tracker Integration: Manage permits and approvals seamlessly and automatically with real-time access to documentation from a single interface. By digitally centralizing operations, you’ll have better project oversight, which reduces miscommunication and inefficiencies. 2. Leverage Data-Driven Fiber Route Management Optimizing route design is one of the most effective ways to reduce deployment costs. Choose tools that enable: Smart Waypoints: Adjust routes to bypass terrain restrictions or avoid high-risk geographical areas. Automated Data Integration: Tools like FIBER-ONE allow auto-integration of design data (e.g., AutoCAD files) into ESRI maps. This avoids manual input errors and saves hours for planners. Real-Time Visualization: Track incomplete or misaligned sections using color-coded indicators for aerial, buried, and ducted segments. 3. Streamline Permitting Processes to Reduce Delays Regulatory approvals are one of the most time-consuming hurdles in fiber deployment. Rather than waiting weeks or months for documents to exchange hands, modern platforms integrate all permitting-related activities into your network dashboard. Example Integration with FIBER-ONE: View permit statuses in real time, aligned directly with GIS maps. Enable field and office teams to access scanned approval documents instantly. Avoid delays by promptly identifying missing paperwork or misaligned regulations. 4. Automate Splicing and Port Allocation One of the most time-intensive steps in fiber deployment is the splicing process. Automation can significantly speed things up while improving accuracy. Platforms like FIBER-ONE allow enterprises to: Assign and visualize splice positions. Accurately allocate ports within cabinets based on real-time data. This enhanced precision ensures that on-site activities run efficiently, eliminating misaligned setups or rework. 5. Enhance Integration Across Departments FIBER-ONE seamlessly integrates with project, asset, and vendor management systems. Powerful automation features allow for: Smooth coordination across departments with automatic data flow. Reduction of manual updates and minimizing of communication gaps. Bringing together key areas for greater efficiency and a simplified fiber deployment process. 6. Enhance Mobile Field Operations Field workers require real-time access to critical tools and documents to work efficiently. Mobile-friendly systems, like FIBER-ONE, empower on-the-ground teams to: Access site layouts, maps, and instructions on-the-go. Capture progress photos and upload as-built data to centralized systems. Monitor deployment progress with mobile dashboards. This reduces dependencies on office teams and allows work to proceed uninterrupted. 7. Utilize Analytics and Reporting Proactive monitoring ensures quick identification of problems before they escalate. Advanced platforms analyze historical data from past deployments, using these insights to: Accurately predict and mitigate high-risk delays. Generate optimized, data-driven maintenance schedules. Enhance and streamline future network design processes. Tools like FIBER-ONE’s deployment visualization and reporting features enable better data usage and prepare the ground for analytics at all project stages. While the implementation of advanced network management tools may have an upfront cost, the long-term savings justify the investment. Here’s how the FIBER-ONE platform directly impacts ROI: Reduced Operational Overheads: Automation minimizes reliance on labor-intensive tasks, leading to cost savings. Fewer Errors: Precision tools reduce costly mistakes, eliminating rework. Faster Deployment Timelines: Streamlined planning and real-time tracking prevent delays that could inflate deployment costs. Minimized Downtime: Analytics helps avoid network disruption, protecting revenue streams. Results Backed by Real-World Impact Case Example: When one of our customers implemented a comprehensive deployment platform from NEXSYS-ONE, they saw the following benefits compared to traditional manual processes: Savings of 1M in work hours saved from error mitigation and resource optimization. A 50% improvement in asset management activities These results show how embracing digital tools not only boosts ROI but also prepares operations for the future Key Takeaways for Maximizing ROI in Fiber Deployment Adopting tools like FIBER-ONE Network Management ensures your businesses can overcome the biggest challenges in fiber deployment while achieving significant savings. Why FIBER-ONE is Ideal for Enterprise Networks: FIBER-ONE Network Management platform is an advanced, ESRI-based solution designed to streamline the entire lifecycle of fiber network deployment, giving you end-to-end visibility. From initial planning and design to field installation and ongoing maintenance, FIBER-ONE provides telecom operators with a powerful tool for efficient network management and real-time visibility. With its user-friendly interface and robust design capabilities, FIBER-ONE Network Management enhances productivity, reduces manual intervention, and accelerates project timelines. It is the ideal solution for managing complex fiber deployments with precision and reliability Supercharge Your Fiber Deployment Strategy Fiber network deployment is no longer a guessing game. Precise, software-driven management solutions like FIBER-ONE Network Management empower telecom operators and fiber companies to execute projects with superior accuracy, reduced costs, and maximum ROI. Ready to take control of your fiber projects and unlock next-level deployment efficiency with cutting-edge technology? Schedule a demo of FIBER-ONE today — and start transforming your enterprise from the ground up.

Hiring: Customer Success Manager (CSM) (November 2025)

October 30, 2025 No Comments

Send your CV here: careers@nexsysone.com Please only apply when you have these experiences. POSITION SUMMARY: The Customer Success Manager (CSM) focuses on the flawless execution and successful delivery of projects by efficiently coordinating both internal and external resources of the organization. The CSM oversees requirement gathering between customers and the organization. She/He closely works with all teams (i.e., Development, QA, support, etc.) to ensure “Sprints” are delivered and deployment needs are met. The CSM performs administrative functions, including calling clients, partners, or vendors and preparing reports concerning a project. Fluency in German language is essential and mandatory. RESPONSIBILITIES: Customer Engagement and Relationship Management Customer Onboarding: Oversee the onboarding process to ensure new customers are successfully integrated and start seeing value from the product or service. Account Management: Develop and maintain strong relationships with key customers, understanding their needs and ensuring they are met. Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and driving improvements based on feedback. Performance Monitoring and Improvement KPI Tracking: Monitor key performance indicators related to customer satisfaction, retention, and success. Use data to drive improvements and report on outcomes. Feedback Loop: Implement systems to gather, analyze, and act on customer feedback, ensuring continuous improvement in customer experience. Customer Health Monitoring: Identify and address potential issues before they lead to customer churn by analyzing customer health scores and engagement metrics. Project Handling Perform requirement gathering, delivery between customers and the organization Coordinate and plan internal resources to ensure successful delivery. Close association with all teams to ensure existing customer sprints are delivered Collect customer requirements, design appropriately, and coordinate with the Development team. Must ensure that deployment needs are met Liaise between the client and the provider: to ensure the timely and accurate production of project documents, preparing invoices, and handling client inquiries Update internal tracking and reporting systems: Jira, OS Ticket, etc. Customer Retention and Growth Churn Reduction: Develop strategies to minimize customer churn and increase retention by addressing root causes and enhancing customer satisfaction. Upsell and Cross-sell: Identify opportunities for upselling or cross-selling additional products or services based on customer needs and usage patterns. Customer/Client Relations: Generate Internal and External Reports: Produce and deliver accurate reports for both internal teams and external stakeholders. Document Meetings and Correspondence: Record meeting minutes (MOMs), manage correspondence, and prepare project reports for customers and stakeholders. Maintain Customer Relationships: Sustain active and productive relationships with customers to ensure ongoing satisfaction and engagement. Facilitate Communication: Conduct effective communication with customers to address their needs and provide timely updates. Organize Customer Demos: Plan and execute customer demonstrations to showcase the product’s capabilities and new functionalities. Present Product Features: Present existing and new product features to the customer team, highlighting their benefits and relevance. Monitor Product Performance: Assess product performance and assist in the product acceptance process by the customer. Support Master Users: Provide support to master users as required, ensuring they can effectively utilize the product. MINIMUM EDUCATION REQUIREMENTS: Bachelor/Master’s Degree Job Types: Full-time, Permanent Ability to commute/relocate: Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Blogs & Insights

Most Recent Posts

Categories

Tags